We’ve been busting our little arses the past few weeks as we prepare for our year-end meeting…and something that keeps coming up for me is…”How do we make great products“.
We have been around for 8 years and have various levels of success…and some of the things we do are gr8 from some travelers perspectives…but I don’t think we are nailing it on the head just yet.
The past 2 years, we have grown from a 6 person company to a 19 person company – the all the points of contact between has increased way more than the 13 peeps. Think about it – 19 peeps potentially staying in contact with 19 = 19 x 19 = 361 potential points of contact. Just keeping it all organized, knowing who does what, who is supposed todo what has been a challenge. Gone are the days of Nick, Chris, Sean and Ant in one room doing it all.
We refocused last year-end to focus on making the customer experience awesome…and in we are moving in that direction. Not there yet. Getting our processes worked out is a challenge – seems like the last 5 to 8% of a project is where we get delayed or things we are not connecting the dots to finish it near perfectly and get it according to our specs.
I am excited to meet away from the office to listen, learn, make decisions and make better products that travelers like me, drool over. 🙂